FAQs

VELORIA CUSTOMER CARE

Frequently Asked Questions

Everything you need to know about our lighting collection, orders, installation and customer support.

Our Lighting

How do I choose the right light for my room?

Consider your room size, ceiling height, lighting needs and preferred interior style. Review each product's dimensions, specifications and intended use before selecting a fixture.

Are bulbs included with your lighting?

Bulb inclusion varies by product. Please review the product description and specifications for information about included bulbs and compatible fittings.

Can I install my lighting myself?

Installation requirements depend on the product. We recommend using a qualified electrician for hardwired fixtures and checking compatibility with your electrical system.

How do I check electrical compatibility?

Check the voltage, fittings, installation requirements and applicable certifications listed for the individual product. Contact us if you need clarification.

Orders & Shipping

Where does Veloria deliver?

Veloria currently offers shipping within the United States. For full details, please visit our Shipping Policy .

How long does delivery take?

Processing times and estimated delivery windows are explained in our Shipping Policy . Delivery estimates may vary due to carrier or operational delays.

How can I track my order?

Tracking information is provided after dispatch when available. You can also visit our Order Status page for further assistance.

Returns & Customer Support

Can I return or exchange a product?

Please review our Return & Refund Policy for eligibility, deadlines and return instructions.

What should I do if my item arrives damaged?

Contact our team with your order number, a description of the issue and clear photographs of the damaged item. We will review your request and explain the available next steps.

How can I contact Veloria?

Email us at veloria12@outlook.fr or call +1 212-260-4777 . You can also visit our Contact Us page.

Still Have Questions?

Our team is here to help with lighting information, specifications and order-related enquiries.

CONTACT OUR TEAM →