FAQs
VELORIA CUSTOMER CARE
Frequently Asked Questions
Everything you need to know about our lighting collection, orders, installation and customer support.
Our Lighting
How do I choose the right light for my room?
Consider your room size, ceiling height, lighting needs and preferred interior style. Review each product's dimensions, specifications and intended use before selecting a fixture.
Are bulbs included with your lighting?
Bulb inclusion varies by product. Please review the product description and specifications for information about included bulbs and compatible fittings.
Can I install my lighting myself?
Installation requirements depend on the product. We recommend using a qualified electrician for hardwired fixtures and checking compatibility with your electrical system.
How do I check electrical compatibility?
Check the voltage, fittings, installation requirements and applicable certifications listed for the individual product. Contact us if you need clarification.
Orders & Shipping
Where does Veloria deliver?
Veloria currently offers shipping within the United States. For full details, please visit our Shipping Policy .
How long does delivery take?
Processing times and estimated delivery windows are explained in our Shipping Policy . Delivery estimates may vary due to carrier or operational delays.
How can I track my order?
Tracking information is provided after dispatch when available. You can also visit our Order Status page for further assistance.
Returns & Customer Support
Can I return or exchange a product?
Please review our Return & Refund Policy for eligibility, deadlines and return instructions.
What should I do if my item arrives damaged?
Contact our team with your order number, a description of the issue and clear photographs of the damaged item. We will review your request and explain the available next steps.
How can I contact Veloria?
Email us at veloria12@outlook.fr or call +1 212-260-4777 . You can also visit our Contact Us page.
Still Have Questions?
Our team is here to help with lighting information, specifications and order-related enquiries.
CONTACT OUR TEAM →