Refund policy
Return & Refund Policy
At VELORIA, customer satisfaction is important to us. If there is an issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.
Return Eligibility
You may request a return within 90 days of the delivery date.
To be eligible for a return:
Both defective and non-defective products are accepted
Items must be unused or only lightly used, with no damage beyond normal inspection
Items must be returned in their original packaging where possible
Proof of purchase is required
Certain items may be excluded from returns where permitted by law. If an item is not eligible, this will be communicated during the return request process.
Return Shipping Label
Customers are responsible for obtaining and paying for the return shipping label unless the item is defective, damaged, or incorrect. In such cases, VELORIA will provide appropriate return instructions.
How to Request a Return
Step 1: Contact Us
Please contact us before returning any item.
Email: veloria12@outlook.fr
Phone: +1 212-260-4777
If the item is damaged or defective, please include clear photos and a brief description of the issue.
Step 2: Receive Return Instructions
Once your request is reviewed, we will provide return instructions.
Returns sent without prior approval may not be accepted.
Step 3: Return the Item
After approval, return the item using a trackable shipping method.
A valid tracking number is required.
Accepted return methods may include:
Drop-off location
Refund Process
Returned items are inspected within 72 hours of receipt
Approved refunds are processed within 7 business days
Refunds are issued to the original payment method
Original shipping fees are included when applicable
No restocking fees are charged
Please note that it may take additional time for your bank or payment provider to post the refund.
Exchanges
We offer exchanges for eligible items within 90 days of delivery.
To request an exchange:
Contact us before returning the item
The item must meet the return eligibility requirements
If the requested replacement item is unavailable, you may choose to receive a full refund instead.
Incorrect, Defective, or Damaged Items
If you receive an item that is incorrect, defective, or damaged:
Contact us with a clear photo of the issue
No return is required in most cases
You may choose between a replacement or a full refund
Need help?
We provide 24/7 customer support. If you have any questions, you can reach us at:
Address: 419 Lafayette St, New York, New York 10003, United States
Phone: +1 212-260-4777
Email: veloria12@outlook.fr